Privacy Policy

Last updated: 13 May 2026

MedicPlexus respects your privacy. This Privacy Policy explains how MedicPlexus collects, uses, stores and shares personal information when you use our website, learning tools, account features, payments, Aladdin AI study support, contact forms, and private study-session services.

Who we are

The data controller for this website is MedicPlexus. For privacy questions or requests, contact us at [email protected].

Our users are mainly based in the UK and Egypt, although the website and payment options may be available to users in other countries.

Information we collect

Depending on how you use MedicPlexus, we may collect:

• Account details, such as your name, email address, username, password credentials, profile information and account preferences.
• Billing and order details, such as billing name, billing address, email address, order history, invoices, payment status and transaction references.
• Learning activity, such as course enrolment, course progress, completed lessons, MCQ answers, quiz attempts, flashcards, spaced-repetition activity, weak-topic tracking and dashboard settings.
• Private study-session information, such as bookings, requested topics, session notes you submit, scheduling details and related messages.
• Contact and support messages, including enquiries sent through forms or by email.
• Technical and security data, such as IP address, browser and device information, login activity, security logs and essential cookies needed to run the website.
• Aladdin AI study prompts and responses, where you choose to use AI-supported simulated questions or learning tools.

How we use your information

We use personal information to:

• create and manage user accounts;
• provide learning tools, dashboards, MCQ practice, flashcards, spaced repetition and weak-topic review;
• manage course access, orders, private study sessions and support requests;
• process payments and keep transaction records;
• operate Aladdin AI for simulated question learning and educational study support;
• secure the website, prevent fraud, troubleshoot errors and maintain reliable service;
• respond to messages, complaints and privacy requests;
• meet legal, tax, accounting and regulatory obligations.

Our lawful basis

Where UK data protection law applies, we normally rely on one or more of the following lawful bases:

• Contract: to provide accounts, learning features, bookings, orders and paid services you request.
• Legitimate interests: to run and improve MedicPlexus, keep it secure, support users and understand how the service is working, provided your rights are respected.
• Legal obligation: to keep records required for tax, accounting, fraud prevention or legal compliance.
• Consent: where we ask for consent, for example if we later introduce non-essential analytics, marketing cookies or optional marketing messages.

Where Egyptian or other local privacy laws apply, we will handle personal data in line with applicable legal requirements.

Payments

MedicPlexus may offer payments through WooCommerce and payment providers including Stripe, PayPal, Paymob and InstaPay, depending on the user location and available payment method. Payment providers process payment information so that transactions can be completed securely. MedicPlexus does not intend to store full card numbers on its website.

Aladdin AI and medical information

Aladdin AI is intended to help with simulated questions, explanations, revision planning and learning support. It should not be used to obtain diagnosis, treatment decisions, patient-specific clinical advice, emergency advice or professional medical supervision.

You must not submit patient names, patient identifiers, images, records, hospital numbers, contact details, confidential clinical cases, or any other information that could identify a real patient. If you want to discuss a clinical concept, anonymise it and keep it educational.

Who we share information with

We may share personal information only where needed with:

• website hosting, email, security, backup and technical service providers;
• payment providers such as Stripe, PayPal, Paymob, InstaPay and WooCommerce-related services;
• private study-session tutors or support staff where needed to deliver a session or respond to your request;
• AI or learning-technology providers where needed to operate Aladdin AI and related study tools;
• professional advisers, regulators, law enforcement or public authorities where required by law or necessary to protect rights, safety or security.

We do not sell your personal information.

International processing

Because MedicPlexus serves users mainly in the UK and Egypt and may use international service providers, personal information may be processed outside your country. Where required, we will use appropriate safeguards for international transfers.

How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy. Account and learning records are usually kept while your account is active or while needed to provide the service. Payment, tax and accounting records may be kept for up to six years or longer if legally required. Contact and support messages are kept only as long as needed to deal with the request and maintain appropriate records. Security logs are kept for a limited period unless needed to investigate misuse, fraud or technical problems.

Your rights

Depending on where you live and which law applies, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal information. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact [email protected]. If you are in the UK, you also have the right to complain to the Information Commissioner’s Office.

Security

We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, so please use strong passwords and keep your account details confidential.

Children

MedicPlexus is intended for doctors, medical students and adult learners. It is not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy as MedicPlexus develops, especially if we introduce new courses, analytics, marketing tools, payment methods, AI features or integrations. The latest version will be published on this page.